x22 | Responsible Gaming — Safe Limits and Healthy Betting Habits

What is responsible gaming and why does it Important

Responsible gaming means treating gaming as entertainment — not as a source of income or a way to solve problems. At x22, we want you to enjoy every session without ever facing financial or emotional harm. Responsible gaming means setting your own budget, sticking to time limits, and taking breaks when needed.

Online gaming is growing fast in Bangladesh — and so are the risks of addiction and financial harm. x22 takes this seriously. Our responsible gaming programme works continuously to keep users safe and informed.

Remember — when gaming stops being fun and starts causing stress, that's the moment to seek help. At x22, we're committed to making that support easy and accessible for you.

Our commitment: Responsible gaming is x22's top priority. Our goal is to ensure every player has a fun and safe gaming experience.

18+ Adults Only

The x22 platform is strictly for players aged 18 and above. We use rigorous age verification to prevent minors from accessing gaming.

Self-Exclusion Always Available

If you feel your gaming is getting out of control, you can temporarily or permanently close your account at any time. No questions asked, no delays.

For more information on responsible gaming, visit our FAQ Page See.

X22's Safe gaming tools

We provide a range of effective tools to help you stay in control of your gaming habits — completely free of charge.

Set a deposit limit

Set your own daily, weekly, or monthly deposit cap. Once the limit is in place, the system will enforce it automatically and prevent any further deposits beyond that amount.

Session Time Limit

Decide in advance how long you want to play. Once that time is up, the system will remind you to take a break. Keeping track of time is the first step toward responsible gaming.

Loss Limit

Set a limit for yourself on how much you can afford to lose before you stop betting. This protects you from chasing losses and spending more than you intended.

Cooling-off period

Take a break from 24 hours up to 30 days. Your account will be locked during this period. Taking time to clear your head isn't a weakness — it's the smart move.

Self-Exclusion

If you need a longer break, you can suspend your account for as little as 6 months or close it permanently. If you attempt to open a new account while self-exclusion is active, the system will detect it.

Gaming history review

View your full betting and transaction history at any time. Understanding your gaming patterns is the foundation of responsible play.

Addiction Warning Signs Recognise

Gaming addiction does not happen overnight. Warning signs develop gradually and are often overlooked. Stay alert if you notice any of the following in yourself or someone close to you.

Placing repeated bets trying to recover lost money.
Feeling restless or irritable when trying to stop gaming.
Lying to family or friends about your gaming.
Daily routines, studies, or work are being disrupted.
Borrowing money or dipping into savings to fund gaming.
Feeling low or anxious when not gaming.
Telling yourself "just one more round" repeatedly but unable to stop.
Neglecting sleep, meals, or social relationships.

Important: If you identify with 3 or more of the signs above, please contact our support team right away.

Safe gaming The Golden Rule

Responsible gaming at x22 is not just about restrictions. It is a positive mindset that makes your gaming experience genuinely enjoyable.

1

Set a budget in advance

Before each session, decide how much you're comfortable spending. Once you hit that limit, stop — whether you're winning or losing.

2

Gaming = Entertainment, not a business

Never treat online gaming as a reliable source of income. It is entertainment — and there is always a chance of losing.

3

Take regular breaks

Take at least a 10–15 minute break every hour. Get up, walk around, drink some water. Give your mind a rest.

4

Don't bet on impulse

Never play when you're angry, frustrated, or under the influence. Decisions made with a clear head are always better.

Check in with yourself — Am I doing okay?

Answer the following questions honestly in your mind. Being truthful with yourself is what matters most.

1

In the past month, have you spent more than your budget on gaming and later regretted it?

2

Do you feel restless or lose your temper when you try to stop gaming?

3

Have you hidden your gaming activity from family or friends?

4

Have you returned to gaming repeatedly to try to win back money you've lost?

5

Is gaming affecting your work, studies, or relationships?

6

Have you had to borrow money or dip into your savings to cover gaming expenses?

7

Do you feel like gaming is taking up too much space in your life?

Result Analysis: If you answered "Yes" to 2 or more questions, start using our responsible gaming tools and reach out to us. You're not alone.

How Set Your Limits

Set your own gaming limits in just a few simple steps.

1

Log in to your account

Log in to your account on the x22 app or website and go to the "Account Settings" section.

2

Open the Responsible Gaming menu

Look for the "Responsible Gaming" option in your settings.

3

Choose your preferred limit

Choose what you need — a deposit limit, session time, loss limit, or cooling-off period.

4

Enter amount and duration

Enter your desired limit and the duration in the fields provided.

5

Confirm

Once you confirm a limit, the system will apply it immediately. To increase a limit, a 24-hour waiting period applies.

6

Review regularly

Review your limits once a month and adjust them as needed.

About responsible gaming FAQs

Yes, all of x22's responsible gaming tools are completely free. Deposit limits, session timers, cooling-off periods, and self-exclusion — everything is available at no cost from your account settings.

Any withdrawable balance remaining in your account after self-exclusion will be returned in accordance with our process. Contact our support team for more details.

Lowering your deposit limit takes effect immediately. However, raising it requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

x22 enforces a strict age verification process at registration. No one under 18 can create an account. Parents are advised to enable Parental Controls on shared family devices.

During a cooling-off period, you can still log in to your account, but you will not be able to place bets or make deposits. Use this time to regroup and reflect on your situation.

Start with empathy, not anger or blame. Help them understand that seeking help is a sign of strength, not weakness. Encourage them to reach out to the x22 support team or a professional counsellor. If needed, help them enable the self-exclusion feature on their account.

At x22 Responsible Gaming